We accept payments via PayPal. All major credit cards are accepted through PayPal. You do not need a PayPal account in order to purchase.
If you need help on how to use Paypal ,click here: https://www.paypal.com/webapps/mpp/pay-online

You can purchase goods at our InconnuLab shop without creating an account.
However, if you register with us, you’ll be able to enjoy the following benefits:

_ Tracking your orders and review your past purchases.
_ Saving your address and card details, so you can shop even quicker next time.

Processing Time:
The time I need to prepare a bag for shipping is approx. 3-4 weeks. Each InconnuLAB bag is completely handmade and therefore time is needed to create them.

Delivery Time:
We send your pack with Sendle or Australian Post.
Approx. delivery time:
Australia, New Zealand: 4-5 business days
Rest of the World: 1-2 weeks

You can find a link “Click here for color palette” written under the product’s price. By clicking it you can find a list of all the available colors.

Note that all the bags are handmade using even the smallest production leftovers, so the list of available colors could change periodically.

Check frequently our Website to discover new color combinations.

Sure they are!
You can customize the product yourself  by choosing a color from the Color Palette.
If you want, you can also customize the dimensions, material or add more features to your product (es: internal-external pocket, zipper-snap-magnetic closure, longer-shorter strap ….)
Please email us at [email protected] before completing an order.
We will be happy to meet your request.

In case you want to Cancel or Change your order, you will have to Log In using my account page. 

If your order is still processing you can email us at [email protected] simply asking to modify / cancel your order.
However, if your order is On Hold, it meas that we are producing your order at the moment and it’s no more possible to Cancel or Modify it.

Our customers’ satisfaction is our main priority. However, if you are not satisfied with your purchase, you can return the item within 15 days of receiving it. A full refund will be given minus the cost of shipping. Please note that you will have to cover the cost of shipping for returning the merchandise.

The items must be sent back in their original packaging and condition. If not, the return will not be accepted and the product will be sent back. Once we receive the item, the payment will be refunded excluding the cost of shipping.

For more information read the terms and conditions page

The Promotion Code is valid for a limited time only. InconnuLab reserves the right to modify or cancel it at any time.

Each Promotion Code can be used only once, unless otherwise specified.

Each Promotion Code applies only to qualifying items.

The promotion is subject to all restrictions set forth in the offer.

If the promotion has a minimum purchase requirement, taxes, gift-wrap, and shipping and handling charges do not apply toward the minimum purchase amount.

The promotion applies only to orders shipped to the same address.

The Promotion Code is not transferable and may not be resold.

If you return items purchased using a Promotion Code, we will subtract the value of the promotion code from your return credit.

Promotion Codes may not be combined with other offers.

The is a limit of one Promotion code per customer.

If you violate any of the Terms and Conditions, the promotion will be invalid, and the promotional code discount will not apply.

We offer a complimentary Repair Service up to 6 months from the date of purchase.
For further information please email [email protected]

When your product is complete, we will send you an e-mail, on the address you specified when placing your order, with the tracking number.
You can check your order status by logging in the page my account.
If you lose your tracking number you can email us  at [email protected] asking to resend the tracking code.

You can fill the contact form or you can send a mail to [email protected]